“In-flight Wi-Fi is available on all US domestic and certain international aircraft,” he told us.
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and our in-flight entertainment, Delta Studio, offers an extensive selection of the latest new-release movies in international languages, popular TV shows, music and games, as well as streaming content through in-flight Wi-Fi.”ĭelta appreciates that staying connected is a priority for business travelers. Economy Comfort seats now provide up to 4 more inches of extra legroom, up to 50% more recline, and priority boarding we've refreshed in-flight menus, offering more food and beverage selections with a regional flair on both Business-Elite and Economy class
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our long-haul, wide-body aircraft are equipped with 180° full flat-bed seats in Business-Elite, which come with the Westin Heavenly in-flight bedding and Tumi amenity kit “We have introduced a number of enhancements to the travel experience: “Our focus is on continuous improvement,” he told us. Since July 2012, Delta has focused on improving the customer experience in Asia, employing a variety of strategies to drive satisfaction and establish a reputation of differentiated service.Ī Better Experience for the Business Travelerĭavid gave us details of areas in which Delta was working to improve the business traveler’s experience in the Asia Pacific region. The team supports both direct and commercial Delta customers throughout the Asia-Pacific region using various mediums in Mandarin, Cantonese, Thai, Japanese, Korean, and English.
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“The English-language Stevie® Awards Update newsletter, which I understand is distributed worldwide to some 25,000 subscribers, combined with a further 17,000 views on the Stevie’s social media outlets, provides us with a great opportunity to deliver updates on Delta’s leadership position in customer experience,” David said.Ī unit of Delta’s Global Sales Division, the Asia Pacific Customer Engagement and Sales Support Center, is a multinational team that provides support via phone, email,, and Twitter. “Winning the Grand Stevie® in Asia and the Gold Stevie® for Customer Service Leader of the Year in Singapore gave us the opportunity to meet many business partners at the awards ceremony and enabled us to build on our relationships.”ĭavid is also aware of the added-value of the extensive social media network utilized by the Stevie® Awards. “The Stevie® Awards organization is well known in the customer service industry and the trophy is a symbol of excellence to those honored by the award,” he told us.
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Affirmation of these achievements spurs us on to keep climbing, which would not be possible without the commitment of a truly dedicated and professional team.”ĭavid outlined the importance of winning in the Asia-Pacific Stevie® Awards and its significance in broadening awareness of Delta’s Customer Engagement and Sales Support Center in the region.
Building professional relationships between colleagues and customers with diverse backgrounds is a big part of our success. “It further validates Delta as a great place to work, motivating us to continue achieving and living our goals and celebrating successes.
“Our team takes great pride in this type of honor,” David explained. He told us what winning the Stevie Award meant to his team. We talked with David Clayton, Customer Engagement Center Director – Asia Pacific, in Singapore for Delta Air Lines. There are even more customer service awards categories featured in the 2015 Stevie Awards for Sales & Customer Service. The 2015 Asia-Pacific Stevie Awards is now accepting entries. Delta Air Lines also received a Grand Stevie® for having one of the five highest-scoring entries in the competition. The Delta Air Lines Customer Engagement and Sales Support Center won a Gold Stevie® Award in the Customer Service Awards categories in the 2014 Asia-Pacific Stevie® Awards.
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